Wednesday, March 11, 2015

IRCTC to use whatsapp for services

IRCTC announced today that they intend to use popular instant messaging tool Whatsapp for various services.  They intend to provide value added services on Whatsapp & use plain old vanilla SMS for customers who explicitly mention that they do not use whatsapp.

Users can add 1800-00- IRCTC to their contacts to interact with a bot that provides multiple services including ticket reservation, cancellation, PNR enquiry,  purchase on IRCTC shopping etc.  Customers have to use specific mnemonics to avail of each service.

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